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Customer Support

We offer comprehensive, 24/7 customer support by email for all products offered on our website. We typically respond to your emails within 1 business day.

Please email us at: info@formsnmore.com, or contact us via our customer contact form. However, before contacting us, please review the Frequently Asked Questions below - your question might already be included.

Frequently Asked Questions

Question
Will you give me a refund if I am not satisfied with my purchase?

Answer
Yes, we will give you a refund if you are not completely satisfied with your purchase. You may request a full refund within 10 days of your purchase. See our Money-Back Guarantee for details.

Question
Will you mail hardcopies or are your forms for download only?

Answer
All our forms and templates are provided by instant download. We no longer mail hardcopies for environmental and efficiency reasons.

Question
How long will it take to download my purchased templates?

Answer
You will receive an email with download instructions within 30 minutes of your purchase. You will then be able to immediately download all purchased forms and templates. The file size of most of our materials is rather small so that you can download them over a slow internet connection; only the file size of our ISO 9001 Quality Manual, ISO 9001 Quality plus Procedures Manual and our ISO 9001 Quality Procedures Collection may take a few minutes over a slow internet connection.

Question
Can I use your forms and templates on more than one computer?

Answer
Yes, you may use our forms and templates on as many computers as you want as long as they are within the same company. If you want to use our forms and templates at more than one company, you will need to purchase additional licenses.

Question
I need to re-download my purchased forms but now the download link has expired. Can you help?

Answer
We can reset the download link for you so that you can re-download your purchased forms and templates if the same version of your purchased materials is still available and if not more than 60 days have passed since your purchase.

Question
Can we remove the Forms 'n' More name and your copyright notice in the footer of the forms templates?

Answer
Yes, you may customize our materials as you wish, including removing the Forms 'n' More name and the copyright notice. Note that removing the copyright notice will not affect our actual copyright and the limitations of your license.

Question
If I purchase your ISO 9001 quality manual, will your customer service be able to help me with ISO 9001 issues related to customizing the quality manual, or do they only know about technical aspects?

Answer
Actually, our customer service representatives are fully qualified to address all issues related to our products. If you purchase our ISO 9001 quality manual and you need help customizing it, an ISO 9001 expert will respond to your inquiry. We are not just selling forms and templates, we are also providing qualified customer support for them.

Question
Do your templates include customization instructions?

Answer
Yes, our documentation templates (for example, the ISO 9001 quality manual) include customization instructions while our forms don't include customization instructions (our forms typically won't need any customization besides adding your company name and logo). Please see the individual product descriptions to see if customization instructions are included.

Question
How long does it take to customize your ISO 9001 Quality Manual?

Answer
The Quality Manual can be customized within only a few hours.

Question
I am looking for an ISO 9000 quality manual. Is your Quality Manual the same as an ISO 9000 quality manual? What is the difference between ISO 9000 and ISO 9001?

Answer
Our Quality Manual is exactly what you need when you are looking for an ISO 9000 quality manual. Many people refer to the ISO 9001 standard as "ISO 9000" (ISO 9000 is a group of standards that includes the famous ISO 9001 standard among other less known standards).

Question
What are the system requirements for your forms and templates?

Answer
Our forms and templates are in Microsoft Office format (MS Word and MS Excel); they are compatible with Mac and Windows (any version since Office 97).

About Forms 'n' More

Our mission is to provide our customers with best practices and save them time, money and costly mistakes by offering, at discount prices, professionally designed forms and other standard documents to serve as templates.

Forms 'n' More's quality forms and templates have been created by a cross-functional team of experts (in fields like ISO 9001, business writing, accounting etc) to ensure that all documents are based on best practices and real-life business experience. This approach allows us to offer forms and templates that are not only error-free but also easy to use, easy to customize and efficient.

ISO 9001 forms

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